Last Updated: January 2026
Privacy Policy
I. A Legal Disclaimer
Chopsi Private Limited and/or its affiliates ("Chopsi," the "Company," "we," "us," and "our,") respect your privacy and are committed to protecting it.
This policy describes:
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the types of information that Chopsi may collect from you when you access or use its websites, applications and other online services (collectively, referred as “Services”); and
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It's practices for collecting, using, maintaining, protecting, and disclosing that information.
This policy applies only to the information Chopsi collects through its Services, in email, text, and other electronic communications sent through or in connection with its Services.
This policy does not apply to information that you provide to, or that is collected by, any third-party, such as meat shops at which you make reservations and/or pay through Chopsi Services and social networks that you use in connection with its Services. Chopsi encourages you to consult directly with such third parties for information about their privacy practices.
Please read this policy carefully to understand Chopsi's policies and practices regarding the processing of your information. By accessing or using Chopsi's Services and/or registering for an account with Chopsi or any of its affiliates, you agree to this privacy policy and you provide your informed consent to the collection, use, disclosure, retention, and protection of your personal information as described here. If you do not provide the information Chopsi requires, Chopsi and its platforms may decline to provide Services to you.
This policy may change from time to time, your continued use of Chopsi's Services after it makes any change is deemed to be acceptance of those changes, so please check the policy periodically for any updates.
Permissible Age: By using the Services, you represent and warrant that you are either at least 18 years of age or have the express permission of a parent or legal guardian to use the Services. If you are a parent or legal guardian of a minor who uses the Services, you are fully responsible for their use of the Services, including any legal liability they may incur.
Scope: This Privacy Policy outlines Chopsi and its affiliates' practices regarding the processing of personal information concerning individuals engaging with our Platform and Services. This applies comprehensively to customers, merchant partners, delivery / service partners, users of our digital platforms (websites and applications), participants in events facilitated by Chopsi, and personnel including employees,contractors, interns and third parties.
II. Applicability and Scope
This Privacy Policy applies to all users who access or use our website, mobile application, and services. By using our platform, you consent to the collection and use of information as described in this policy.
III. The Information We Collect and How We Use It
We collect information to provide, improve, and secure our services, process orders, communicate with customers, and comply with legal obligations.
IV. Information You Provide to Us
We may collect the following information when you use our services:
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Name, phone number, email address
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Delivery address and location details
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Account login credentials
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Order details and preferences
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Payment-related information (processed via secure third-party gateways)
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Customer support communications, feedback, and reviews
V. Data of Minors
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal data from minors. If such data is discovered, it will be deleted promptly.
VI. Information We Collect Through Automatic Data Collection Technologies
When you use our platform, we may automatically collect:
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IP address
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Device information (browser type, operating system)
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Usage data (pages visited, time spent)
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Cookies and similar tracking technologies
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This data helps us improve platform performance and user experience.
VII. Information from Third Parties
We may receive information from:
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Payment service providers
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Delivery partners
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Marketing and analytics providers
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Social media platforms (if you connect accounts)
Such information is used only for permitted purposes.
VIII. How We Use the Information We Collect
We use your information to:
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Process and deliver orders
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Manage customer accounts
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Communicate order updates and offers
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Improve product quality and services
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Prevent fraud and ensure platform security
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Comply with legal and regulatory requirements
IX. How We Share the Information We Collect
We do not sell your personal data. We may share information only as necessary with trusted parties for service delivery.
X. Data Storage
Your data is stored on secure servers and retained only for as long as necessary to fulfill business, legal, or regulatory purposes.
XI. Your Information
Correspondence: When you sign up for an account, you are opting to receive correspondence from Chopsi. You can manage your email and notification preferences and follow the "unsubscribe" instructions for commercial email messages. Note that you cannot opt out of receiving certain administrative policy, service policy, or legal policy related correspondences from Chopsi.
Deletion: If you would like to delete your account permanently, please use the "Contact Us" link at the bottom of every page (also located here). We will take reasonable steps to accurately record the personal information that you provide to us and any subsequent updates. Once you have requested the deletion of the data associated with your account, we will not be able to restore your account or any of its associated data to you. Copies and backups of your personal information may remain in our backup storage used for recovery in the event of contingencies, as well as for enforcing our legal rights and for fraud/risk mitigation purposes.
Limitations: Your rights regarding your personal information may be limited, subject to the law of your jurisdiction, particularly:
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If your requests are abusive or unreasonably excessive,
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Where the rights or safety of another person or persons would be encroached upon, or
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If the information or material you request relates to existing or anticipated legal proceedings between you and us, or providing access to you would prejudice negotiations between us or an investigation of possible unlawful activity. Your right to review, update, correct, and delete your information is subject to our records retention policies and applicable law, including any statutory retention requirements.
XII. Contact Us
If you have any queries relating to the processing/ usage of information provided by you or regarding Chopsi's Privacy Policy, you may email the Data Protection Officer (DPO) at dev@chopsi.in .